Q: What are Prescription Assistance Programs (PAPs)?
A: These provide free or low cost prescription medicine to low income people who are uninsured or under-insured
and meet qualification guidelines. Most are provided by pharmaceutical companies who manufacture the medicine.
Q: Who is Rx HELP?
A: We are a Prescription Assistance Company that helps qualified patients access and remain in PAPs. PAPs are
not regulated, so each drug company has its own qualifications, forms, processes for refills, rules for re-qualifying,
and hoops you have to go through to access and remain in their program. It is ever-changing, complex, fragmented,
confusing, and time-consuming! Patients can work directly with drug manufacturers if they choose; however, many
patients prefer to utilize our service than try and do it on their own.
Q: Who is this program intended for?
A: This program is intended for low income families struggling to pay for their expensive brand name prescription
Q: Is this insurance?
A: No. This program is not an insurance product and is not affiliated with any Medicare, state, or governmental
Q: Is there a limit to how many medications you will help me with?
A: No! There is no limit to the number of medications we will help you with for the same low monthly service fee,
however we only provide our service for brand name medicine.
Q: Am I officially qualified and in the program if I have been pre-qualified or sent forms to sign?
A: Final approval is always up to each drug company. If you are denied, you or your doctor will be notified by the
drug company. An appeal may be necessary to get qualified, so if you receive a denial letter from a drug company
call your Personal Advocate and we will help. If you do not qualify and we cannot save you money, we will refund
your money. See our refund policy below for details.
Q: What if I have a change in my medication?
A: You should contact your Personal Advocate to inform us of any changes to your brand name medications
including if your doctor has changed your dosage or frequency, added a new medication, or taken you off any
medication we are assisting you with. We will make the appropriate changes for future refills and assist you with
new brand name medications whenever possible.
Q: What if I move, change doctors, my doctor moves, or I have other changes?
A: You need to notify your Personal Advocate immediately of any changes in address, phone number, email
address, method of payment, bank or credit changes, doctor’s name, doctor’s address, or doctor’s phone number.
Q: Do I have to be a US resident to access these programs?
A: Yes, most drug manufacturers require US residency to qualify.
Q: Where will medications be shipped?
A: This varies and is up to each drug company. Most ship to your doctor’s office but some will ship directly to your
home, but there are exceptions.
Q: Can I benefit from this program if I am enrolled in a Medicare Part D plan?
A: Yes. If you are currently enrolled in a Medicare Part D plan and in the Medicare Part D Gap, or “Donut Hole”,
you may still qualify for this program with most drug manufacturers.
Q: If I have a discount card or a card through my pharmacy will I be eligible?
A: Yes. Use your discount or pharmacy card where it is beneficial and use our program for brand name medications
to save you the most money.
Q: How are refills handled?
A: Refills are processed automatically by your Personal Advocate ahead of time so you will have your next
shipment prior to running out of your current supply.
IMPORTANT: If you receive any correspondence from a drug company, contact your Personal Advocate right away.
Q: What is the re-qualifying process?
A: Most drug companies approve you for one full year and will require you apply for re-qualification annually. Others
require re-qualifying quarterly or semi-annually. We will automatically handle it for you!
Q: What if I want to cancel your service?
A: You may cancel the service any time after enrollment with a minimum of 14 days notice in writing prior to the
next billing cycle as banking systems require advance notice. For our patients’ protection, we would never want to
cancel someone out of our program and stop processing their refills without written notification from the patient.
Please submit written cancellation notice including the patient’s address, telephone, social security number (to
verify we are canceling the correct person), reason for canceling, and the patient’s signature to your Personal
IMPORTANT: Do not attempt to cancel by revoking charges to your account as you will be held responsible for
fees we incur and your service fees due prior to receipt of your written cancellation.
Q: What is your refund policy?
A: Because we care, we would not want you to pay for our service if we cannot save you money. Assuming all your
provided information was complete and accurate, we will refund your money if you do not qualify for the PAP
programs that result in a savings for you. To request a refund submit all your denial letters from the pharmaceutical
companies involved within 120 days of enrolling in our program to your Personal Advocate.
IMPORTANT: Do not revoke charges to your account as you will be held responsible for fees we incur.
Q: Who should I contact if I have further questions?
A: We welcome your questions. Please detail your question in an email firstname.lastname@example.org. A Personal Advocate
will contact you to answer any questions you may have to ensure you fully understand our program.